In this guide, we cover the most important components and features to consider when purchasing new client devices. This is a general framework to help ensure that users receive the right tools to support them in their day‑to‑day work. Intility recommends planning for larger, scheduled refresh cycles to achieve the best possible pricing and the most efficient procurement processes.

 

We also offer leasing through our partners Nordea Finance and De Lage Landen. Read more here: Leasing | Intility

 

Intility also provides services for the disposal of retired IT equipment. Intility Lifecycle ensures secure data erasure, environmentally responsible waste handling, and the possibility of financial gain through resale.

 

If you would like assistance, just contact us via chat or at bestilling@intility.no.

 

Intility recommends the following minimum specifications to ensure a good experience on the platform.

 

Manufacturer	Business‑grade models from Lenovo, HP, Dell, Microsoft, Apple
Processor	Minimum Intel Core i5 or equivalent AMD
RAM	32 GB
Storage	512 GB SSD
Warranty	3 years – on‑site – next business day (on‑site NBD)
Encryption	TPM 2.0 (Trusted Platform Module) security chip

Manufacturer	Which manufacturer are we using today? A homogeneous PC fleet reduces complexity and simplifies administration and procurement.
Size and weight	13, 14, or 16 inches? You need to balance screen size against portability. As a rule, only 15" and 16" models come with a full numeric keypad (numpad).
Performance	What will the device be used for? Which applications are part of the workload, and what system requirements do they have?
Connectivity	HDMI, Ethernet, USB, SD card, Smart Card, etc. What does the user need, and what does the device provide?
Cellular/4G/5G	Do you want the option to connect directly to the mobile network? This requires dedicated components (WWAN) and a mobile subscription.

We can roughly divide PC users into three user types. Different characteristics will be important to prioritize for each of these groups.
 

Knowledge workers use their PC as their primary work tool. It must be powerful enough for multitasking and collaboration (Teams), while still being portable enough to bring between the office and home. In most cases, a traditional form factor will be the most relevant.

 

Relevant model series – Business Notebooks:

 

Lenovo ThinkPad T14s & T16

HP EliteBook 8 and X

Dell Pro Plus and Pro Premium

Apple MacBook Pro & Air

Microsoft Surface Laptop
 

For users who primarily have customer‑facing roles or otherwise work extensively outside the office, a good keyboard, battery life, and portability are key characteristics. In some cases, a 2‑in‑1 with tablet mode can be an appropriate form factor.

 

Relevant model series – Ultraportable:

 

Lenovo X1 Carbon

HP EliteBook X and EliteBook Ultra

Dell Pro Premium and XPS

Apple MacBook Air

Microsoft Surface Pro (2‑in‑1)
 

For users working with 3D modeling (CAD) or video and photo editing, a dedicated graphics card and a more powerful processor than what is typically standard are important. For these users, it is important to evaluate the specific applications and workflows in use to determine a suitable configuration. For the heaviest workloads, performance will often come at the expense of device size and weight. Please contact us for guidance.

 

Relevant model series – Workstations:

 

Lenovo ThinkPad: P1 / P16 / P14s

HP ZBook: Fury / Studio / Power / Ultra / X

Dell Pro Max / Max Premium

Apple MacBook Pro
 

The slimmer and lighter devices become, the fewer ports they tend to have. It is useful to decide which connections are required:

 

Number of USB‑A and USB‑C ports

RJ‑45 Ethernet (wired network)

HDMI (video output)

3.5 mm jack (AUX)

SD card reader (for memory cards)

4G-modul (WWAN)

 

Some devices are delivered with support for a physical SIM card or eSIM to access the mobile network. This allows employees to work from anywhere with mobile coverage, and avoids having to connect to insecure public networks at airports, hotels, and similar locations.

 

Intility also offers fully managed mobile operator services: Intility SIM 
 

When it comes to choosing a processor, there are several options depending on the use case and requirements. There are two main processor architectures:

 

x86, “traditional” CPU architecture:

Within this category, you will find Intel’s Core Ultra series – U5 or U7 – as well as AMD’s equivalent Ryzen Pro series. Intel Core U5 is a strong mid‑range processor that balances performance and energy efficiency, while U7 offers higher performance and is better suited for users who need extra power for demanding tasks. AMD equivalents such as Ryzen 5 and Ryzen 7 provide similar performance and can in many cases be equally good choices.

 

ARM architecture:

ARM processors are known for strong performance combined with low power consumption, which makes them ideal for portable devices with long battery life. Apple has fully adopted this architecture with its M‑chips. This has been highly successful and works very well on macOS.

 

On Windows, however, this is still relatively new, so testing ARM‑based devices in advance of larger procurements is often advisable. Intility has only tested and verified compatibility between ARM and Intility’s own management systems, in addition to the most common applications such as the Office suite and browsers. We therefore cannot guarantee that customers’ core applications and other specialized applications will be supported at this time. This should be included in any testing you perform yourself.
 

New PCs are increasingly delivered with dedicated NPUs (Neural Processing Units) optimized for AI features running locally on the device. NPU performance is measured in TOPS (Tera Operations Per Second).

 

A Copilot+ PC is Microsoft’s new PC category with NPU performance of at least 40 TOPS, built to run Copilot and other AI features directly on the device with high performance and low power consumption. In practice, this means that more advanced AI features in Windows and Microsoft 365 can run locally (not only in the cloud), for example more advanced meeting assistance, image and text processing, and other Copilot features.
 

We recommend a minimum of 32 GB of RAM for all devices on Intility. This ensures a good user experience with standard applications such as Office 365, browsers, and Teams.

 

It is worth noting that some devices can be upgraded with more memory at a later stage, while others have the memory soldered onto the motherboard. If the memory is soldered, it cannot be upgraded later. For heavy workloads (VMs, large Excel models, video editing, or 3D modeling), RAM should be sized according to needs. Different model series can be ordered with varying amounts of memory.
 

We recommend 512 GB SSD as the minimum storage capacity. This will be sufficient for most users. Intility recommends using cloud storage services such as OneDrive instead of local storage on the PC, to ensure information is more accessible and not at risk of being lost.
 

All devices are delivered with an integrated graphics chip that is sufficient for normal office use. A dedicated graphics card is only required for users with heavier workloads (Engineer & Creative) and will depend on which applications are used and which workloads are run. A dedicated GPU may also be necessary if you need to drive a large number (3+) of high‑resolution (4–8K) external displays.

 

Intility exclusively recommends PC models designed for the business market. These models undergo more stringent quality control during production and therefore have fewer defects. If there is a need for repair, or if the device is delivered DoA (Dead‑on‑Arrival), the repair systems, as well as the manufacturer’s replacement processes, are significantly more efficient.

 

Business models also always ship with a professional edition of Windows, which is a requirement to run on the Intility platform. In addition, they include a TPM 2.0 chip that enables encryption of the data on the device.

 

In general, devices built for this segment also offer better warranties, higher build quality, improved reliability, and increased compatibility with accessories such as docking stations. Intility also has more experience with support, repairs, and follow‑up for this type of device.

 

Intility generally recommends that the PC fleet remains within warranty. This ensures faster access to spare parts if something goes wrong and prevents high repair costs. By keeping the fleet under warranty, you also avoid outdated hardware, which in turn leads to fewer issues and more productive users. When purchasing new devices, you should ensure that they are delivered with a 3‑year on‑site next business day (NBD) warranty.

 

However, it is worth noting that a device with an expired warranty does not necessarily need to be replaced as long as it still performs well in daily use. From a sustainability perspective, it is desirable to use PCs as long as they do not limit the user’s productivity.